عنوان
پدید آورنده
موضوع
رده
HV40 .D69 2012
HV40
.
D69
2012
کتابخانه
محل استقرار
1107022428 (hardback : alk. paper)
9781107022423 (hardback : alk. paper)
dltt
Exits, voices and social investment :
[Book]
citizens' reaction to public services /
Keith Dowding and Peter John
New York :
Cambridge University Press,
2012
x, 195 p. :
ill. ;
24 cm
Theories of institutional design
Includes bibliographical references and index
Hirschman's original idea -- Exits, voices and the object of loyalty -- Exit, voice, loyalty and neglect -- The structure of UK public services and some simple relationships -- Evidence of the major EVL relationships -- Exit, voice and welfare
0
Consumer satisfaction
Human services
Public welfare administration
Total quality management in human services
361
.
0068
23
HV40
.
D69
2012
Dowding, Keith M
John, Peter,1960-
20120807233735.0
مطالعه متن کتاب [Book]
Y
