how effective assessment drives business and safety performance /
Brooks Carder and Patrick Ragan
Milwaukee, Wis. :
ASQ Quality Press,
2004
ix, 221 p. :
ill. ;
24 cm
Includes bibliographical references (p. 203-208) and index
The fundamental principles of Dr. Deming's approach -- Dr. Deming's system of profound knowledge -- Some principles of measurement -- Incident-based measures -- Incident investigation -- Systematic observation of behavior -- Audits -- The safety survey -- Taking action based on the survey -- Leadership