Includes bibliographical references (pages 439-469) and index
Frames and models in organizational diagnosis -- Applying the open-systems frame -- Assessing effectiveness and ineffectiveness -- Diagnostic models in use -- Diagnosing organizational politics -- Group performance -- Organization design -- Human resource management -- Emergent behavior and workforce diversity -- Organizational culture -- Diagnosis across the organizational life cycle -- Labor relations -- Strategy formation and organizational learning -- Diagnosing macro systems -- Applying multiple theoretical frames