Communication and conflict : a review and an agenda for research / William F. Eadie, Paul E. Nelson -- The language of opposition : challenges in organizational dispute resolution / Linda L. Putnam -- Resolving relational paradox : the language of conflict in relationships / William A. Donohue -- Conflict in our intimate relationships / Judy C. Pearson -- Conflict negotiation under crisis conditions / Mitchell R. Hammer -- Emotional communication in conflict : essence and impact / Tricia S. Jones -- Language and civility : the semantics of anger / Donald G. Ellis.