عنوان

How to talk so people listen :

0060156694

9780060156695

0060156594

dltt

How to talk so people listen :

[Book]

the real key to job success /

Sonya Hamlin.

1st ed.

New York :

Harper & Row,

c1988.

xvi, 265 p. ;

25 cm.

Includes index.

What's the Problem? Why We Don't Communicate Well in the Workplace -- What This Book is About -- How Do I Know? -- Why We Have Such a Hard Time Communicating -- Where It Begins -- How It Develops -- What We Want -- What Motivates Work -- Status -- Usefulness -- Affection/Acceptance -- Money/Security -- Our Public Image -- What Works, What Doesn't and Why -- What We Already Know -- Basic Work Personalities -- Achievers -- Affiliators -- Influencers -- Using the Work Types -- A Predominance of Achievers -- The Basics of Communicating: Why and How People Listen -- Telling and Listening -- The One-sided Nature of Telling -- Listening Is Work -- Motivation -- What Makes People Listen -- Self Interest -- Who's Telling -- How They Tell It -- The New Techniques of Telling -- Basic Techniques of Television Communication -- Communication Consequences of TV -- Implications for Business Communication -- Verbal vs. Non-Verbal Communication -- How We Communicate -- Common Obstacles to Communication -- How People Feel About Learning -- Language -- Getting Ready to Communicate: Fore-thought for Strategies -- Developing Strategies -- What Goes Wrong and Why -- Where We Get Stuck -- Fore-Thought -- Who Is Your Audience? -- What You Know, What You Need -- The Fore-Thought Chart -- The Basic Idea -- The Process -- Objective Goals -- Emotional Needs -- Probable Expectations -- A Chart for the Summoned -- Fore-Thought Check-List -- Forethought for Larger Audiences -- Structuring and Organizing Business Encounters -- Preparation.

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This book explains how to communicate successfully so people listen, understand, and are persuaded. It is a comprehensive guide to every aspect of communicating in the workplace and beyond.

How to talk so people listen.

Business communication.

Oral communication.

Persuasion (Psychology)

Hamlin, Sonya.

20140207102656.0

[Book]

Y