عنوان
پدید آورنده
موضوع
رده
کتابخانه
محل استقرار
1593700539 (hardcover)
dltt
Customer service :
[Book]
utility style : proven strategies for improving customer service and reducing customer care costs /
Penni McLean-Conner.
Tulsa, Okla. :
PennWell,
c2006.
xvi, 325 p. :
ill. ;
24 cm.
Includes bibliographical references and index.
Customer services-- Management.
Public utilities-- Management.
McLean-Conner, Penni.
20060503000000.0
مطالعه متن کتاب [Book]
Y
