Cover; Contents; List of Figures and Tables; List of Contributors; Preface: On the Need for Resilience in Health Care; Part I Health Care as a Multiple Stakeholder, Multiple Systems Enterprise; 1 Making Health Care Resilient: From Safety-I to Safety-II; 2 Resilience, the Second Story, and Progress on Patient Safety; 3 Resilience and Safety in Health Care: Marriage or Divorce?; 4 What Safety-II Might Learn from the Socio-cultural Critique of Safety-I; 5 Looking at Success versus Looking at Failure: Is Quality Safety? Is Safety Quality?; 6 Health Care as a Complex Adaptive System
14 Adaptation versus Standardisation in Patient Safety15 The Use of PROMs to Promote Patient Empowerment and Improve Resilience in Health Care Systems; 16 Resilient Health Care; 17 Safety-II Thinking in Action: 'Just in Time' Information to Support Everyday Activities; 18 Mrs Jones Can't Breathe: Can a Resilience Framework Help?; Epilogue: How to Make Health Care Resilient; Bibliography; Index
Part II The Locus of Resilience -- Individuals, Groups, Systems7 Resilience in Intensive Care Units: The HUG Case; 8 Investigating Expertise, Flexibility and Resilience in Socio-technical Environments: A Case Study in Robotic Surgery; 9 Reconciling Regulation and Resilience in Health Care; 10 Re-structuring and the Resilient Organisation: Implications for Health Care; 11 Relying on Resilience: Too Much of a Good Thing?; 12 Mindful Organising and Resilient Health Care; Part III The Nature and Practice of Resilient Health Care; 13 Separating Resilience from Success
0
8
8
Properly performing health care systems require concepts and methods that match their complexity. Resilience engineering provides that capability. It focuses on a system's overall ability to sustain required operations under both expected and unexpected conditions rather than on individual features or qualities. This book contains contributions from international experts in health care, organisational studies and patient safety, as well as resilience engineering. Whereas current safety approaches primarily aim to reduce the number of things that go wrong, Resilient Health Care aims to increase