The five rows of responsibility -- It's not my job, it's not my fault -- I am only one person -- Only naive people ever change the world -- 100% responsibility/no excuses -- Do something...do anything -- Always begin in the room you are in -- Leadership is not a position -- Speaking up is stepping up -- Who am I to step up? -- Creating a culture of stepping up -- One person always matters
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A guide to solving problems presents seven principles that enable individuals to be their own agents of change