Quality management in a lean health care environment /
[Book]
Daniel Collins and Melissa Mannon
First edition
xv, 111 pages :
illustrations ;
23 cm
Health care management collection,
2333-8601
Includes bibliographical references (page [107]) and index
1. Foundation: quality at the Source Gemba -- 2. Pillars: coaching, improvement process, and data measurement -- 3. Roof: true north, sustainment culture -- 4. Conclusion -- Appendix 1. RCA standard work -- Appendix 2. Huddle board standard work -- Appendix 3. PICK chart standard work -- Notes -- References -- Index
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Quality in a lean health care setting has one ultimate goal--to improve care delivery and value for the patient. The purpose of this book is to provide a blueprint to hospitals, healthcare organizations, leaders, and patient-facing workers with tools, training, and ideas to address quality within their organization. Examples from health care and other industries are provided to illustrate lean methodology, and its application in quality. The reader will learn how other organizations can improve their quality, know what their roles are, and know what they do daily. By the end of the book, you will have learned actionable concepts and have the tools and resources to start improving quality
ThedaCare
Health services administration
Lean manufacturing
Medical care-- Quality control
Quality Assurance, Health Care-- organization & administration
Quality of Health Care-- organization & administration