a revolutionary new model for a rapidly changing and collaborative world /
Rod Collins
xvii, 221 pages :
illustration ;
24 cm
Includes bibliographical references and index
Getting on the right bus -- Letting go of an old mindset -- Resetting the 3 M's -- Understand what's most important to customers -- Aggregate and leverage collective intelligence -- Build shared understanding by bringing everyone together in open conversations -- Focus on the critical few performance drivers -- Hold people accountable to their peers