عنوان
پدید آورنده
موضوع
رده
HF5415.5 .E89 2011
HF5415
.
5
.
E89
2011
کتابخانه
محل استقرار
0814416411 (alk. paper)
9780814416419 (alk. paper)
b415654
Customer service training 101 /
[Book]
Renee Evenson
2nd ed
New York :
American Management Association,
c2011
vii, 230 p ;
24 cm
Includes index
Taking your first steps: the basics -- Tossing the ball back and forth: effective communication -- Jumping in with both feet: relationship building -- Seeing eye to eye: face to face contacts -- Saying it with a smile: telephone contacts -- Looking before you leap: e-customer contacts -- Giving when getting is not expected: self service contacts -- Calming before the storm: difficult customer contacts -- Hitting the ground running: ready, set, go -- Being the best you can be: the total package
0
Customer Service Training 101 shows you how to equip your entire service team with the critical information and powerful techniques they need to handle both everyday service functions and extraordinary circumstances
Customer service training : quick and easy techniques that get great results
Customer relations-- Training
Customer services-- Training
Employees-- Training
658
.
3/1245
22
HF5415
.
5
HF5415
.
5
.
E89
2011
.
E89
2011
Evenson, Renee,1951-
20101210101550.0
مطالعه متن کتاب [Book]
Y
