Death of the 'new'? re-materializing the economy / Leslie Budd -- Entrepreneurial chaos, entrepreneurial order and the dotcom bubble / Patricia Lewis -- Social shaping of government : what can be learned from the adoption of mobile-mediated communications? / Jane Vincent -- E-leadership : challenges of new governance models / Lefki Papacharalambous -- E-management and workforce diversity / Nelarine Cornelius -- ICT and institutional change at the British Library / Martin Harris -- Coerced evolution : a study of the integration of e-mediated learning into a traditional university / Simran K. Grewal -- E-government : from utopian rhetoric to practical realism / Noah Curthoys -- E-retail : paradoxes for suppliers and consumers / Charles Dennis and Oliver Richardson -- E-business processes : information and operations for competitive advantage / Suzanne Mieczkowska, David Barnes and Matthew Hinton -- Building trust in stakeholder relationships : are call centres sweat shops or massage parlours? / Angela Ayios and Lisa Harris.