Acknowledgements PART ONE - Mentoring-coaching - about this Book The Term "Mentoring-coaching" and the Model Getting started Stage One - Context Stage Two - Issues Stage Three - Responsibility Stage Four - Future Stage Five - Deciding Stage Six - Action Evidence PART TWO - Digging Deeper How clever does a mentor-coach need to be? Dialogue Empathy Images in the Mind Chains of Meaning Challenge versus Collusion Creating a Mentoring-coaching Culture Finding, Making and Taking the Role Child, Parent or Adult? Building Capacity on Success Mentoring-coaching as Learning Mentoring-coaching as Leading-managing The crucial Hyphen