Defining the program management office.- Justifying the program management office.- The program management office in the organization.- Customer management.- Vendor management.- Communications management.- Project office management.- Project knowledge management.- Project management training.- Project resource management.- Project selection.- Controlling project progress.- Program monitoring and control.- Project audit.- Systems to drive the PMO.- Establishing a PMO.- Implementing a PMO.- Leadership in a PMO.- Careers within a PMO.- Final thoughts on PMO.- Appendix A. Sample PMO business plan.- Appendix B. Sample project office templates.- Appendix C. Sample PMO charter.- Appendix D. Sample PMO integration plan