عنوان

Perfect Phrases for Dealing With Difficult People

IR

997522

انگلیسی

IR

Perfect Phrases for Dealing With Difficult People

[Book]

:Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations, and Challenging Personalities

/ Susan F. Benjamin

New York

: McGraw-Hill

, 2008.

xi, 226 p.

(Perfect phrases series)

Print

Why address difficult people? - Top seven imperatives of communicating with difficult people - Unfriendly coworkers - Coworkers who withhold - Petty and gossipy coworkers - Argumentative People - Loud and obnoxious coworkers - Negative coworkers - When that negative, angry, or difficult employee is you - Bully bosses - Unfocused and forgetful bosses - Distant, weak, or hands-off bosses - How to ask for an overdue promotion or raise - Micromanagers - How to correct your boss's mistakes - How to get a letter of recommendation from a reluctant boss - How to say good-bye to a problem boss-without burning bridges - Complainers - How to address inappropriate behavior, dress, or hygiene - Employees who spread rumors - Lazy or lethargic employees - Passive-aggressive employees - Angry employees - Stuck-in-the-box performers - How to settle disputes between employees - How to motivate employees who resist change - Angry customers - Antsy and anxious customers - How to help customers adapt to changes - How to resolve billing problems with customers - How to manage demanding customers - How to control a coworker from another department in a meeting with customers - Difficult contractors - Difficult vendors and suppliers - How to negotiating finances with difficult vendors and contractors - Disruptive participants in presentations

Interpersonal relations

Interpersonal communication

Conflict management

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مدیریت تعارض

Benjamin, Susan, 1957-

ایران

Library of Foreign Languages and Islamic resource

41

42

42

41.pdf

42.pdf

42.pdf

old catalog

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