Leading change : why transformation efforts fail / John P. Kotter - Tipping point leadership / W. Chan Kim and Renaee Mauborgne - Why do employees resist change? / Paul Strebel - Conquering a culture of indecision / Ram Charan - Change through persuasion / David A. Garvin and Michael A. Roberto - Moments of greatness : entering the fundamental state of leadership / Robert E. Quinn - Change without pain / Eric Abrahamson - The hard side of change management / Harold L. Sirkin, Perry Keenan, and Alan Jackson