Basic concepts - understanding information - Basic concepts - an introduction to business information systems - Hardware - Software - Networks, telecommunications and the Internet - Enterprise and functional BIS - An introduction to acquiring and developing BIS - Initiating systems development - BIS project management - Systems analysis - Systems design - System build, implementation and maintenance : change management - Information systems strategy - Information systems management - Managing information security - End-user computing - providing end-user services - Ethical, legal and moral constraints on information systems