Crisis communication :case studies and lessons learned from international disasters
New York, NY
Routledge
2018
Includes bibliographical references and index
Kjell Brataas
1 Edition
Acknowledgements -- Disasters in the transportation sector -- Natural disasters -- Terror -- Introduction and models for crisis communication -- Working with the media -- Social media in crisis communication -- Internal communication don't forget your employees -- Top level communication and management priorities -- High-flying crisis communication )the special case of airlines( -- Family support and victim assistance -- Preparing for the worst -- Psychological reactions -- Additional information and further reading