xxiii, 328 p., ]4[ p. of plates : ill. )some col.(
Who Needs a Manual? Overview Why All These Manuals? The Customer The Company Summary Who Reads a Manual? Overview Is Anybody Out There? What Do They Want? How Do They Use Manuals? Designing for Content and Context Summary Checklist: Knowing Your User Notes What's In and What's Out Content and Organization Overview Focus on the Need-to-Know Cookbooks, Not Novels Are You Smarter than a Fifth-Grader? Writing Strategies That Work How Do I Find...? Summary Checklist: Content and Organization Notes What You See Is What You Read...Or Not Overview Make the Manual Look Easy to Read Headings: A Map for Your Reader Other Signposts for Your Reader Paving the Road for Your Readers Making the Manual Physically Easy to Use Summary Checklist: Make It Easy for Your Readers Notes A Picture Is Worth...It Depends Overview When to Use Graphics What Kind of Graphics Should I Use? Making Graphics Work Integrating Graphics and Text Summary Checklist: Effective Graphic Design Notes Thinking Outside the Books Overview Putting It on the Internet Instructional Videos and DVDs Picture This: The No-Words Manual Is One Enough? When You Need Multiple Manuals Installation, Service, and Maintenance Manuals Manuals for Custom Machinery Summary Checklist: Alternatives and Specialty Manuals Notes Who Writes a Manual? Overview Technical Writers-Rodney Dangerfield No More Writing Manuals Is a Team Sport Playing Well with Others: Marketing, Legal, Design, Manufacturing How Well Can You Juggle? Managing Documentation Projects Summary Checklist: Writers and Documentation Projects Notes Manuals in the Global Marketplace Overview The Challenge of a Global Economy The User Spectrum Expands...Again Managing Translation International Regulations and Standards Summary Checklist: Manuals for Global Markets Notes Product Safety and Liability Prevention Overview Products Liability Law: What You Don't Know Can Hurt You Warnings-They're Not All Wacky )But Some Sure Are!( Hazard Analysis: The First Step in Product Safety Responding to Hazards Other Safety Resources Managing the Postsale Duty to Warn Summary Checklist: Managing Product Safety Notes Warnings That Work Overview What Should a Warning Do? The Anatomy of a Warning Label Meeting Standards Testing Your Warnings Summary Checklist: Make Your Warnings Work Notes Integrated Product Safety Overview Designing Safety into the Product Delivering a Consistent Safety Message Product Safety in the Real World: Case Study Summary Checklist: Integrating Product Safety Notes Bibliography Index.
Patricia A Robinson
4th ed.
Rev. ed. of: Writing and designing manuals / Patricia A. Robinson, Ryn Etter. 3rd ed. c0002