عنوان
پدید آورنده
موضوع
رده
P 95.45 .V37 2013
P
95
.
45
.
V37
2013
کتابخانه
محل استقرار
electronic
Varcasia, Cecilia
Business and service telephone conversations : an investigation of British English, German and Italian encounters
Houndmills, Basingstoke, Hampshire
Palgrave Macmillan
2013
ix, 181 pages ; 23 cm
Includes bibliographical references )pages 166-173( and index
Cecilia Varcasia, research fellow, Free University Bozen-Bolzano, Italy
Machine generated contents note: -- List of Tables and Figures -- Glossary -- Transcription Conventions System -- Introduction -- 1. Theoretical Framework -- 2. Data and Methodology -- 3. Simple Response Format to the Request -- 4. Response Plus Extension -- 5. Insertion Sequence Followed by the Response -- 6. The Caller Leads the Conversation -- 7. The Different Response Formats at One Glance -- 8. Service Encounters and Call Centre Training Implications -- 9. Conclusions and Implications -- References -- Appendix
، Conversation analysis
Social aspects ، Telephone
، Communication and technology
Social aspects ، Multilingualism
، Intercultural communication
، Sociolinguistics
، LANGUAGE ARTS & DISCIPLINES / Communication Studies
، LANGUAGE ARTS & DISCIPLINES / Linguistics / Sociolinguistics
P
95
.
45
.
V37
2013
AU
TI
