Philosophy and fundamentals -- Introduction to quality control and total quality system -- Some philosophies and their impact on quality -- Quality management : practices, tools, and standards -- Statistical foundations and methods of quality improvement -- Fundamentals of statistical concepts and techniques in quality control and improvement -- Data analyses and sampling -- Statistical process control -- Statistical process control using control charts -- Control charts for variables -- Control charts for attributes -- Process capability analysis -- Acceptance sampling -- Acceptance sampling plans for attributes and variables -- Product and process design -- Reliability -- Experimental design and the Taguchi method