عنوان
پدید آورنده
موضوع
رده
HF 5415.335 .V378 2002
HF
5415
.
335
.
V378
2002
کتابخانه
محل استقرار
electronic
Vavra, Terry G.
Customer satisfaction measurement simplified :a step-by-step guide for ISO 9001:2000 certification
Milwaukee, Wis.
ASQ Quality Press
c2002
xx, 307 p. : ill. ; 24 cm. +
Includes bibliographical references )p. 297-300( and index
by Terry G. Vavra
Statistical methods ، Consumer satisfaction
، Questionnaires
Handbooks, manuals, etc ، ISO 1009 Standard
HF
5415
.
335
.
V378
2002
AU
TI
