13675
39560
5178
The virtual customer: a new paradigm for improving customer relations in libraries and information services: Satellite Meeting, Sao Paolo, Brasil, August 18-20, 2004 = O cliente virtual........
Munchen
K.G. Saur
2005
xvi, 385p.: ill
IFLA publications
117
Articles, preface, and summaries in Portuguese, English, French, and Spanish
Includes biblographical references and index
edited by Sueli Mara Soares Pinto Ferreira and Rejean Savard
Public relations - Congresses ، Libraries
Management - Congresses ، Customer relations
Marketing - Congresses ، Information services
Congresses ، Internet access for library users
Z
716
.
3
.
I45
2004
AU
AU Ferreira, Sueli Mara Soares Pinto
AU Savard, Rejean 1950- .
TI
SE
IFLA Satellite Meeting )2004: Sao Paulo, Brazil(
CL
ED
CL
