41391/1
Hernon, Peter
Delivering satisfaction and service quality: a customer-based approach for libraries
Chicago
American Library Association
2001
xiv, 181p.: ill
Bibliography p.: 171-175
Includes index
Peter Hernon and John R. Whitman
United States - Management ، Reference services )Libraries(
United States ، Consumer satisfaction
Z
711
.
H455
2001
AU
AU Whitman, John R.
TI
ED
