1675
Greenberg, Paul
CRM at the speed of light: capturing and keeping customers in Internet real time
New York
McGraw-Hill/Osborne
2002
xxiii, 360p.: ill
Includes index
Paul Greenberg
2nd ed
Management ، Customer relations
، Electronic commerce
HF
5415
.
5
.
G74
2002
AU
TI
CL
