عنوان

The power of business process improvement : 10 simple steps to increase effectiveness, efficiency, and adaptability

electronic

Page, Susan )Susan Ann(

The power of business process improvement : 10 simple steps to increase effectiveness, efficiency, and adaptability

New York

American Management Association

2010

xii, 338 p. : ill. ; 24 cm

Includes index

Susan Page

The roadmap : learning how to navigate -- Step 1: Develop the process inventory : identifying and prioritizing the process list -- Step 2: Establish the foundation : avoiding scope creep -- Step 3: Draw the process map : flowcharting and documenting -- Step 4-5: Estimate time and cost and verify the process map : introducing the process and cycle time and gaining buy-in -- Step 6: Apply improvement techniques : challenging everything -- Step 7: Create internal controls, tools, and metrics : making it real -- Step 8: Test and rework : making sure it works -- Step 9: Implement the change : preparing the organization -- Step 01: Drive continuous improvement : embracing the new mindset -- Create the executive summary : getting the recognition -- Case study : sharing a real-word example

9780814414781 )hc(

Management ، Workflow

، Organizational effectiveness

، Management

AU

TI