Developing your conflict competence : a hands-on guide for leaders, managers, facilitators, and teams
San Francisco
Jossey-Bass
2010
x, 270 p. : ill. ; 24 cm
]Jossey-Bass business & management series[
"A joint publication of the Jossey-Bass business & management series and the Center for Creative Leadership."
Includes bibliographical references and index
Craig E. Runde, Tim A. Flanagan
3rd ed
Cognitive aspects of conflict -- The emotional side of conflict -- Engaging conflict constructively -- Team conflict competence -- Organizational conflict competence