عنوان
پدید آورنده
موضوع
رده
HF 5415.55 .R66 2011eb
HF
5415
.
55
.
R66
2011eb
کتابخانه
محل استقرار
1971-73
Roman, Ernan.
Voice-of-the-customer marketin a revolutionary five-step process to create customers who care, spend, and stay
New York
McGraw-Hill
c2011
1 online resource )xvi, 248 p.( , ill.
Includes index.
، Relationship marketing
، Customer relations
، Database marketing
، Consumer profiling
، BUSINESS & ECONOMICS, Customer Relations., bisacsh
، Electronic books
658
.
8
HF
5415
.
55
.
R66
2011eb
AU
Ernan Roman
TI
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