Critical success factors simplified implementing the powerful drivers of dramatic business improvement
Boca Raton
CRC Press
c2010
x, 146 p. , ill. , 27 cm.
"A Productivity Press book."
Includes bibliographical references and index.
Introduction -- Identifying CSFs: external CSFs -- Identifying CSFs: internal CSFs -- The CSF achievement model -- Strategic planning and CSFs -- A systems example using CSFs: ISO 10041 -- Benchmarking and CSFs -- Critical success measures for process success -- Improving job performance through CSFs -- CSFs for individuals -- Conclusion.