عنوان
پدید آورنده
موضوع
رده
HF 5415 .5 .C83 1998
HF
5415
.
5
.
C83
1998
کتابخانه
محل استقرار
129870
بهار۱۸
English
)44(
Cusack, Michael
1955-
Online customer care: strategies for call center excellence
Milwaukee
ASQ Quality Press
1998
xiv, 265 p.: ill.; 26 cm
Includes bibliographical references and index
Management ، Customer services
، Teleshopping
، Customer relations
، Internet marketing
، Internet advertising
، Business enterprises-- Computer networks
، Consumer satisfaction
HF
5415
.
5
.
C83
1998
AU
by Michael Cusack
TI
163
