عنوان
پدید آورنده
موضوع
رده
HF 5415 .5 .R35 1996
HF
5415
.
5
.
R35
1996
کتابخانه
محل استقرار
129490
132335
134306
بهار۱۸
English
)44(
Ramaswamy, Rohit
1960-
Design and management of service processes
Reading, Mass.
Addison-Wesley Pub. Co.
1996
xxvii, 424 p.: ill.; 24 cm
Engineering process improvement series
Includes bibliographical references and index
، Customer services-- Management
، Service industries-- Quality control
، Production planning
، Total quality management
HF
5415
.
5
.
R35
1996
AU
Rohit Ramaswamy
TI
SE
163
163
163
