Part I: Understanding virtual teams.-- 1. Critical success factors.-- 2. Crossing technical boundaries.-- 3. Crossing cultural boundaries.-- Part II: Creating virtual teams.-- 4. Myths and realities of leading virtual teams.-- 5. Starting a virtual team: six major steps.-- 6. Team member roles and competencies.-- 7. Building trust in virtual teams.-- Part III: Mastering virtual teams.-- 8. Virtual team meetings.-- 9. Virtual team dynamics.-- 01. Working adaptively