عنوان
پدید آورنده
موضوع
رده
کتابخانه
محل استقرار
9781604270068 (hardcover : alk. paper)
لاتين
Gerald M. Taylor
Lean six sigma service excellence
2009
xix, 289 p.
مرجع به حساب نمي آيد
Includes bibliographical references (p. 233-234) and index.
The quest for productivity -- It's the process! -- The voice of the customer -- Analyzing performance variation -- The basic six sigma tool kit -- Performance metrics and dashboards : building your performance measurement system -- The six sigma project team -- Six sigma soft skills : working with and through others -- Management by fact : the DMAIC approach to performance improvement -- Deploying your performance excellence system -- The fundamentals of lean thinking for service excellence : doing more with less! -- Lean six sigma service excellence : a road map to green belt certification.
a guide to green belt certification and bottom line improvement
Service industries, Management
Six sigma (Quality control standard)
Service industries, Quality control
production Management
658
.
4013
,
T241
l
,
2009
مولف
Taylor, Gerald M.
Gerald M. Taylor
