Includes bibliographical references (p. 427-437) and index.
Simple Markovian queueing models -- Advanced Markovian queueing models -- Networks, series, and cyclic queues -- General arrival or service patterns -- General models and theoretical topics -- Bounds and approximations -- Numerical techniques and simulation -- Appendix A : Symbols and abbreviations -- Appendix B : Tables -- Appendix C : Transforms and generating functions -- Appendix D : Differential and difference equations -- Appendix E : QtsPlus software.