The firm of the future: a guide for accountants, lawyers, and other professional services
/ Paul Dunn, Ronald J. Baker
New York
: John Wiley
, 2003 = 1382.
xxix، ۳۳۰ ص.
مصور
کتابنامه
Contents:Introduction -- A flawed theory -- A paradigm worthy of a proud profession -- Intellectual capital : the chief source of wealth -- Human capital : your people are not assets, they are volunteers -- Structural capital : if only we knew what we know -- Social capital : man is not an island -- You are your customer list -- You are what you charge -- Measure what counts : effectiveness over efficiency -- The timeless practice -- Some words on the future -- Epilogue